EHR iOS application - Issue with Tasks
May 12, 12:08 PDTResolved - This incident has been resolved. A post-mortem will be available via this status page incident within the next week.May 12, 11:43 PDTMonitoring - The fix has been completely...
View ArticleIssues with system slowness and "bad gateway" errors while accessing DrChrono
May 16, 09:58 PDTResolved - This incident has been resolved. We apologize for the inconvenience caused today. A post-mortem will be available via this status page within the next week.If you continue...
View ArticleOffice filter on calendar, Approval and Denial eRX refill requests,...
Jun 2, 07:07 PDTResolved - This incident has been resolved. An RCA will be available shortly.May 20, 08:44 PDTMonitoring - A fix has been implemented and we are monitoring the results. If you continue...
View ArticleSlowness with Clinical Notes and Patient Consent Forms previewing and signing
Jun 28, 13:20 PDTResolved - Since yesterday, we have continued to see regular load times with our third-party hosting platform across multiple product areas. Thus, we are closing this incident. We are...
View ArticlePage scrolling issue on the additional tab section for clinical notes
Jul 21, 11:40 PDTResolved - Our team has confirmed that the issue has been fixed. If you continue to experience problems with this function, please contact our Support team so we can further assist...
View ArticleIssues with accessing patient charts and previewing and signing clinical notes
Jul 28, 11:00 PDTResolved - After monitoring system performance for the last few hours, as well as feedback from customers, our team has confirmed that the issue has been resolved. The RCA will be made...
View ArticleSite Wide Outage
Aug 17, 14:38 PDTResolved - This incident has been resolved. Thank you for your patience while our team worked to identify and solve the issue. A root cause analysis will be available via the status...
View ArticleQuest lab ordering service outage
Aug 30, 11:17 PDTResolved - DrChrono is pleased to report that our engineering team has implemented a resolution to address the service outage related to Quest lab ordering. We want to thank our users...
View ArticleDrChrono Scheduled Maintenance
Sep 10, 20:19 PDTCompleted - The scheduled maintenance has been completed.Sep 10, 19:00 PDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 2,...
View ArticleUnable to Copy Previous Note
Sep 12, 12:18 PDTResolved - This incident has been resolved. Thank you for your patience while our team investigated and fixed the issue. A root cause analysis will be available in the coming weeks...
View ArticleConnectivity Issues Between DrChrono and LabCorp
Oct 24, 17:17 PDTResolved - This issue has been resolved. Please note that our system is currently working through the backlog of orders and results that were queued for processing. It may take several...
View ArticleGeneral system slowness on the DrChrono platform
Nov 4, 07:01 PDTResolved - Our team has confirmed that system issues related to site slowness have been resolved. We will be continuing maintenance and server optimization over the weekend. An RCA will...
View ArticleTask and message counts temporarily unavailable
Nov 7, 06:33 PSTResolved - Our team has confirmed that the active tasks and message counts should now be displayed correctly. System speed and functionality should also be operating normally.Please...
View ArticleLabcorp results temporarily suspended
Nov 10, 13:32 PSTResolved - All affected Labcorp result files received between October 28th and November 8th have been reprocessed and are now available in the DrChrono platform. As mentioned...
View ArticleAuthentication issues with select partners connecting via API
Dec 20, 10:06 PSTResolved - Our team has confirmed the the issue has been resolved. If you continue to experience issues, please reach out directly to the respective partner for further guidance on...
View ArticleDrChrono Scheduled Maintenance
Feb 4, 21:01 PSTCompleted - The scheduled maintenance has been completed.Feb 4, 19:02 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 26, 11:48...
View ArticleIssue with Square: Disruption in Payment Acceptance
Feb 7, 06:19 PSTResolved - Message from Square:We’re no longer seeing elevated levels of payment declines and card processing activity has returned to normal. Our team will continue to work with our...
View ArticleUnable to join telehealth video visit from the web
Feb 17, 19:37 PSTResolved - This incident has been resolved.Feb 17, 12:17 PSTIdentified - The issue has been identified as stemming from a third party service our platform utilizes. We are reaching out...
View ArticleNot able to submit Quest lab orders
Mar 6, 12:16 PSTResolved - This incident has been resolved.Mar 6, 10:32 PSTMonitoring - Quest lab orders appear to be working again, though no engineering changes were implemented by DrChrono. There...
View ArticleDrChrono Scheduled Maintenance
May 27, 21:00 PDTCompleted - The scheduled maintenance has been completed.May 27, 20:00 PDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May 24,...
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