Task and message counts temporarily unavailable
Nov 7, 06:33 PSTResolved - Our team has confirmed that the active tasks and message counts should now be displayed correctly. System speed and functionality should also be operating normally.Please...
View ArticleLabcorp results temporarily suspended
Nov 10, 13:32 PSTResolved - All affected Labcorp result files received between October 28th and November 8th have been reprocessed and are now available in the DrChrono platform. As mentioned...
View ArticleAuthentication issues with select partners connecting via API
Dec 20, 10:06 PSTResolved - Our team has confirmed the the issue has been resolved. If you continue to experience issues, please reach out directly to the respective partner for further guidance on...
View ArticleDrChrono Scheduled Maintenance
Feb 4, 21:01 PSTCompleted - The scheduled maintenance has been completed.Feb 4, 19:02 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 26, 11:48...
View ArticleIssue with Square: Disruption in Payment Acceptance
Feb 7, 06:19 PSTResolved - Message from Square:We’re no longer seeing elevated levels of payment declines and card processing activity has returned to normal. Our team will continue to work with our...
View ArticleUnable to join telehealth video visit from the web
Feb 17, 19:37 PSTResolved - This incident has been resolved.Feb 17, 12:17 PSTIdentified - The issue has been identified as stemming from a third party service our platform utilizes. We are reaching out...
View ArticleNot able to submit Quest lab orders
Mar 6, 12:16 PSTResolved - This incident has been resolved.Mar 6, 10:32 PSTMonitoring - Quest lab orders appear to be working again, though no engineering changes were implemented by DrChrono. There...
View ArticleDrChrono Scheduled Maintenance
May 27, 21:00 PDTCompleted - The scheduled maintenance has been completed.May 27, 20:00 PDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May 24,...
View ArticleIssues with clinical notes, faxing (Document-generating services) and...
Jun 14, 06:05 PDTResolved - We've received an update that as of June 13th 3:37PM PDT, AWS services have been restored. DrChrono impacted functionalities should now be back to normal.Our team will be...
View ArticleDrChrono Performance Issues
Sep 13, 06:25 PDTResolved - This incident is resolved. Thank you for your patience as we continued to monitor system performance over the last day. A Root Cause Analysis (RCA) will be available via our...
View ArticleDrChrono System Issues Custom Data
Oct 2, 07:06 PDTResolved - The issue with custom data fields has now been fixed by the DrChrono engineering team. We are sorry for any inconveniences this may have caused you. Please reach out to...
View ArticleDrChrono DaySheet Maintenance
Oct 4, 19:33 PDTCompleted - The scheduled maintenance for day sheets has been completed. We are sorry if this caused any inconveniences.Oct 4, 18:30 PDTIn progress - Scheduled maintenance is currently...
View ArticleDrChrono System Performance
Oct 19, 09:50 PDTResolved - DrChrono has resolved all issues. We apologize for any inconveniences this may have caused.Oct 19, 05:08 PDTUpdate - DrChrono is continuing to monitor system system...
View ArticleDrChrono Slowness
Nov 27, 15:30 PSTResolved - Between 3:25 PM EST and 5:28 PM EST, we experienced an extreme traffic flood via our public API that caused backend message broker resource pressure resulting in degraded...
View ArticleDrChrono system slowness
Dec 18, 14:53 PSTResolved - This incident has been resolved.Dec 18, 13:55 PSTMonitoring - A fix has been implemented and we are monitoring the results. A formal RCA will be made available via our...
View ArticleReports of Workflow Errors
Jan 24, 07:58 PSTResolved - DrChrono believes the issues have been resolved. Please reach out to support if you are still having issues.Jan 24, 07:44 PSTInvestigating - We are investigating reports of...
View ArticleEHR iOS Application
Feb 19, 06:41 PSTResolved - This incident has been resolved.Feb 16, 11:55 PSTMonitoring - A fix has been implemented and we are monitoring the results.Feb 16, 09:59 PSTIdentified - Our team is...
View ArticleAppointment Reminder Issue
Feb 21, 18:23 PSTResolved - Our team believes they have fixed the issue with appointment reminders. We are sorry for any inconveniences this has caused. Please reach out to support if you continue to...
View ArticleClearinghouse Vendor- Change Healthcare Cyber Security Issue
Feb 27, 06:34 PSTUpdate - While DrChrono is not facing any issues at this time, our 3rd party vendor, Change Healthcare is having a cyber security issue which may result in issues with Eligibility,...
View ArticlePlanned Maintenance
Mar 9, 18:30 PSTCompleted - The scheduled maintenance has been completed.Mar 9, 17:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 9, 04:29...
View ArticleDrC Slowness
Apr 2, 15:23 PDTResolved - Our team has resolved the issues related to system slowness. Please reach out to support if you continue to experience issues. We are sorry for the inconvenience this may...
View ArticleVendor-Quest Labs
Apr 17, 13:32 PDTResolved - Quest has resolved their outage. We are sorry for any issues this may have caused.Apr 17, 13:32 PDTUpdate - We are continuing to investigate this issue.Apr 17, 10:17...
View ArticleScheduled Maintenance
THIS IS A SCHEDULED EVENT Apr 27, 19:00 - 21:00 PDTApr 18, 11:01 PDTScheduled - DrChrono application will be undergoing scheduled maintenance on Saturday, April 27, 2024, between 7:00 - 9:00 pm PST....
View ArticleThird Party Vendor-Updox
Apr 22, 12:16 PDTResolved - Updox has notified us that the issue has been resolved. Please reach out to support if you still see issues with faxing.Apr 22, 10:56 PDTInvestigating - Our 3rd party...
View ArticleDrChrono Data Not Loading
Apr 24, 10:30 PDTResolved - The incident causing a page to partially render and or look blank has been resolved by our teams. We are sorry for any issues this may have caused.Apr 24, 07:28 PDTUpdate -...
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